Privacy Policy for Qallio

Effective Date: 05-06-2025

Qallio OÜ (“Qallio”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website [www.qallio.com] and our AI-powered communication and appointment services (the “Services”).

Company Registration Number: 17251278

1. Information We Collect
a) Information You Provide:
- Contact details (name, phone number, email address) when you create an account, request a demo, or contact us.
- Business information (company name, address) for account setup and billing.
- Content of communications (such as audio, call transcripts, or messages handled via our platform).

b) Automatically Collected Information:
- Usage data (browser type, device information, IP address, access times, referring URLs).
- Website analytics via cookies and similar technologies (see Cookie Policy).

c) Payment Information:
- Payment and billing details (collected and processed securely by Stripe or other third-party processors; Qallio does not store credit card details).

2. How We Use Your Information
- To deliver, operate, and improve our Services.
- To manage accounts, process transactions, and provide customer support.
- For analytics, research, and service enhancement.
- To send important service-related communications, newsletters, or marketing (with your consent).
- To comply with legal obligations.

3. Sharing of Information
- Service Providers: We share data with trusted partners for hosting, analytics, communication, and payment processing—only as necessary.
- Legal Compliance: If required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. International Transfers
- Your data may be transferred and processed outside the EU/EEA in compliance with GDPR and other applicable laws.

5. Data Security
- We employ industry-standard security measures to protect your data.
- Access to your information is restricted to authorized personnel only.

6. Data Retention
- We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights
- You have the right to access, correct, delete, or restrict the use of your data.
- You may object to processing or request data portability.
- To exercise these rights, contact us at sales@qallio.com.

8. Cookies
- We use cookies to personalize your experience and analyze site traffic. See our [Cookie Policy] for details.

9. Changes to this Policy
- We may update this Privacy Policy from time to time. We’ll notify you of significant changes by posting an updated notice on our website.

10. Contact Us
Qallio OÜ
Registration Number: 17251278
Ahtri 12, 10151 Tallinn, Estonia
Email: sales@qallio.com