1. General

Q: What is Qallio?

A: Qallio is an AI-powered voice assistant platform for businesses. It answers incoming calls, books or reschedules appointments, sends reminders, and integrates with your business tools—all automatically and 24/7.

Q: Who is Qallio for?

A: Qallio is designed for appointment-based businesses—clinics, salons, auto repair shops, accountants, legal offices, and more. Any business that needs to manage bookings and handle frequent customer calls can benefit.

Q: How does Qallio work?

A: You connect your business phone number to Qallio. Our AI answers calls, interacts with your customers in natural language, and manages appointments directly in your connected calendar or CRM.

2. Setup & Onboarding

Q: How do I get started with Qallio?

A: Sign up for a free trial on our website, connect your phone number, and follow the simple setup to link your calendar and business details. Our onboarding wizard will guide you through every step.

Q: Do I need to install any hardware or software?

A: No hardware is required. Qallio works entirely in the cloud and is accessible via your web dashboard. Some integrations may require connecting external services (like Google Calendar).

Q: Can I keep my existing business phone number?

A: Yes! You can either forward your existing number to Qallio, or use a dedicated Qallio number if you prefer.

3. Features & Functionality

Q: Can Qallio handle multiple locations or team members?

A: Yes. You can configure Qallio to manage multiple locations and assign bookings to different staff members or rooms.

Q: What languages does Qallio support?

A: Qallio currently supports English, Swedish, and several major European languages. More languages are being added based on demand.

Q: How does Qallio book or reschedule appointments?

A: When a customer calls, Qallio checks your real-time calendar availability, offers time slots, confirms bookings, and sends reminders or follow-up messages as needed.

Q: Can Qallio answer questions about my services or business?

A: Yes. You can customize Qallio’s knowledge base so it can answer FAQs, provide pricing, opening hours, directions, and more.

Q: What happens if Qallio can’t answer a question?

A: The AI will offer to connect the caller to a human team member or take a message for follow-up.

4. Integrations & Compatibility

Q: Which calendars and CRMs does Qallio integrate with?

A: Qallio integrates natively with Google Calendar and Google Sheets. Integration with Microsoft 365, HubSpot, and Pipedrive is coming soon.

Q: Can I connect Qallio to my existing CRM or booking system?

A: Yes—contact us for custom integrations or check our integrations page for available options.

Q: Is there an API?

A: Qallio offers an API for business users who want to build custom integrations. Documentation is available upon request.

5. Security, Privacy, and Compliance

Q: Is Qallio GDPR compliant?

A: Yes. All customer data is handled in accordance with GDPR and stored securely in EU-based data centers.

Q: Who can access my business data?

A: Only authorized users from your company can access your dashboard. Qallio’s technical team may access data for troubleshooting with your permission.

Q: How is my data protected?

A: We use industry-standard encryption and follow best practices in security and privacy.

6. Pricing & Trials

Q: Is there a free trial?

A: Yes! The first 50 calls or bookings are free. No credit card required.

Q: How much does Qallio cost after the trial?

A: We offer transparent monthly plans based on usage and feature needs. See our Pricing page or contact us for a custom quote.

Q: Are there any setup fees or long-term contracts?

A: No setup fees or long-term contracts—cancel anytime.

7. Support & Troubleshooting

Q: What if I need help or support?

A: Our support team is available via email at support@qallio.com and through the web dashboard chat.

Q: What if Qallio makes a booking error?

A: Our AI is constantly learning. You can manually edit or cancel bookings in your dashboard, and our team will investigate any reported issues.

Q: Can I provide feedback or request features?

A: Absolutely! We love feedback—use the “Request a Feature” link on your dashboard.

8. Limitations & Known Issues

Q: Are there any types of businesses Qallio can’t support?

A: Qallio is best suited for appointment-based businesses. Complex sales calls, medical advice, or emergency services are not supported.

Q: Can Qallio answer highly technical or unique questions about my business?

A: Only if you provide the answers in your custom knowledge base—otherwise, it will escalate the call to a human.

9. Upgrades & Future Roadmap

Q: What features are coming next?

A: Upcoming features include more integrations (Microsoft 365, HubSpot), outbound call campaigns, advanced analytics, and even more languages.

Q: Can I suggest features?

A: Yes! Your feedback shapes our roadmap—please reach out via your dashboard.